Nurses are understaffed and over worked. Nurses want is to have more time with patients.
I have friends and family who are health professionals. Nurses, occupational therapists, technicians, health care assistants. So I set about to ask nurses and health professionals within my network about the challenges they faced at work.
Getting further information
Having identified a clear area to look into, I reached out to a member of our research time who specialised in the field of medicine. To gain more insight. She was able to answer lots of questions and also give me information about other tools in use as well as additional reference material.
Refining the challenge
Armed with the answers from my interviews I held a brainstorm with the ID team around how we could replace the existing technology. Collectively we voted that voice assistance could be really promising. I then teamed up with a developer who was keen to help make the POC.
So now I had
the skills to make POC.
Identifying an problem to pursue
Yet again it came back to time. Whist talking to one of the interviewees I discovered that one of the challenges this nurse faced daily on the was prioritisation. The current method for managing prioritisation on a ward is the light board.
Identifying the pain points
The call bell links to a board and a bed no but the nurse has no idea why the person is pressing the bell. This becomes more problematic when there are two lights on as the she must decide who to help in what order based on what she knows about her patients.
Rules for priotritisation
There are some over riding rules in terms of urgency but ultimately nurses know their patients and their patterns. They are making calls based on that knowledge, considering severity of condition etc.
What we had at the end was a working MVP prototype, using google assistant dialog flow and firebase to update the UI.
What I learned
I learnt how to build a voice prototype and all the work that goes into it, and I really enjoyed the challenge.
What we had at the end was a working MVP prototype to test the concept, it was build by myself and one developer using, google assistant, dialogflow and firebase to update the nurses UI.
I presented the concept and prototype to our global ID team and after obtaining postive feedback for the idea it's apparent that medical is very difficult field to work within.
This largely due to multiple systems being used within hospitals and the cooperation needed between those systems.
However the concept would lend itself well too many other industries that have a lot less red tape. Imagine if a waiter knew what a table wanted before they got there?
Visibility in order to priorities tasks is a tool that could be adapted to suit the needs of any sector.